Refund Policy
Last updated: January 2024
No Refunds Policy
Kingdom Traders operates a strict NO REFUNDS policy for all digital products, trading bots, courses, and indicators. All sales are final upon purchase and download.
Why We Don't Offer Refunds
1. Digital Product Nature
Our products are digital downloads including trading algorithms, strategies, and educational content. Once downloaded, the intellectual property has been transferred and cannot be "returned" like physical goods.
2. Intellectual Property Protection
Our trading bots and strategies represent years of development, testing, and proprietary algorithms. Allowing refunds would compromise our intellectual property and enable unfair use of our systems.
3. Market Risk Understanding
Trading involves inherent risk, and no system guarantees profits. Requesting refunds due to trading losses demonstrates a fundamental misunderstanding of market dynamics and personal responsibility in trading.
4. Abuse Prevention
Refund policies in the trading industry are often abused by individuals who use products briefly, then request refunds while retaining the knowledge and strategies gained.
5. Clear Product Descriptions
We provide detailed descriptions, performance data, and risk warnings for all products. Customers have access to comprehensive information before making purchasing decisions.
6. Support and Education
Instead of refunds, we invest in comprehensive customer support, tutorials, and ongoing education to ensure customers can effectively use our products.
What We Offer Instead
- Comprehensive Support: Technical assistance and setup guidance
- Educational Resources: Tutorials and documentation to maximize product effectiveness
- Strategy Consultation: Guidance on optimal bot settings and risk management
- Product Updates: Free updates and improvements to purchased products
- Community Access: Connect with other traders using our products
Before You Purchase
Important Considerations
- Carefully review all product descriptions and specifications
- Understand that trading involves risk of loss
- Ensure you have the technical requirements for our products
- Consider your risk tolerance and financial situation
- Contact us with any questions BEFORE purchasing
Exceptional Circumstances
In extremely rare cases, we may consider compensation for:
- Technical defects that prevent product functionality
- Duplicate charges due to payment processing errors
- Products that fundamentally differ from their descriptions
Such cases are evaluated individually and do not constitute a refund policy.
Legal Disclaimer
By purchasing our products, you acknowledge understanding and acceptance of this no-refunds policy. This policy is legally binding and forms part of our Terms of Service. All purchases are considered final sales under South African consumer law for digital goods.
Contact Us
For questions about this policy or our products, contact us BEFORE purchasing:
Email: support@kingdomtraders.co.za
WhatsApp: +27 123 456 789
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM SAST